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(941) 629-2500Charlotte County
(941) 205-2133Punta Gorda
(941) 423-0250Sarasota County

Privacy Policy

Last Updated: July 11, 2018

Complete Plumbing, Inc., d.b.a. Ray’s Complete Plumbing, offers plumbing services to residential and commercial customers from two locations in Punta Gorda, Florida, and Englewood, Florida. We’re committed to protecting and respecting your privacy.

Questions, Concerns, or Changes to Your Personal Information?

Please contact us.

Punta Gorda Address:
255 Boca Grande Blvd
Punta Gorda, FL 33950

Englewood Address:
533 Paul Morris Dr #3
Englewood, FL 34223

Our website address is:
https://www.raysplumbinginc.com

Primary Phone Number: (941) 629-2500

Email Address: service@raysplumbinginc.com

Collection of Personal Information

We collect information from you when you visit our website or take one of the following actions on our website:

  • schedule service online
  • fill out form to request a water heater quote, water quality test, or water system package information
  • subscribe to our newsletter to receive a $25 off coupon
  • use our Water Heater Electricity Cost & Savings Calculator

Schedule Service Water Heater Quote, Water Quality Test and Water System Package Information Request Forms

The information we collect from these forms consists of all the information you enter and your IP address. We use the submitted information to process your contact/information request and respond to it.

We may hold on to your information until we receive a request for erasure, at which point we will delete or anonymize your information. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you want to edit your submission, be removed from our records or request a record of the data we have about you, please call us at (941) 629-2500 or email us at service@raysplumbinginc.com .

Newsletter Sign-up Forms

We use MailChimp to manage our email subscribers and to send email newsletters. When you subscribe to our newsletter in order to receive a $25 off coupon, we collect information from you including your email address (which you enter voluntarily), your IP address and location information such as time zone, latitude and longitude, country, and region. In addition to sending you a $25 off coupon, we send our subscribers email newsletters which may contain information about our products, services, promotions and company news.

Besides sending our newsletters to people who subscribed, we may also send marketing emails to our customers because a legitimate interest exists.

You can unsubscribe from our newsletter anytime by clicking on the unsubscribe link in the newsletter itself or by visiting the following URLs: https://raysplumbinginc.us3.list-manage.com/unsubscribe?u=36c10cc13c6da16252f886082&id=95474286e8
https://raysplumbinginc.us3.list-manage.com/unsubscribe?u=36c10cc13c6da16252f886082&id=c6e0d02e11

Requesting a Record of Your Data

If you want to request a record of the data we have about you, please call us at (941) 629-2500 or email us at service@raysplumbinginc.com.

Facebook Like Button

When visiting the Water Heater Electricity Cost & Savings Calculator, a popup opens after 15 seconds containing a Facebook Like button for our Facebook page. Depending on your Facebook privacy settings other people might be able to see that you like our Facebook page.

Furthermore, when the Like button is displayed and you are logged into your Facebook account, Facebook will be able to track and store information about your visit. To avoid this, please log out of your Facebook account prior to visiting the Water Heater Electricity Cost & Savings Calculator.

Visit Facebook’s Privacy Policy for more information.

Other 3rd Party Providers that Store and Process Your Data

  • Our website is hosted through Super Host USA. The data you provide in form submissions as well as your IP address will be stored in the website’s database in order to allow us to process your request. Furthermore, Super Host USA holds a server log of all website visits to help with security and diagnostics. The server log contains the visitor’s IP address but no information like name, phone number or email address.
  • An automated backup of our website is stored on Google Drive.
  • We use a Better Business Bureau (BBB) Accredited Business widget that displays our current rating with the BBB and links to our profile on the BBB website, so you can easily read our reviews. BBB or other companies they partner with may use this data to show you personalized ads. To hide personalized advertisement, clear your cookies (see below). You may also go to the Opt-Out page of the Network Advertising Initiative to further control personalized advertisement. For information on how BBB collects and stores data, please visit BBB’s Privacy Policy page.
  • We use reCAPTHCA, a service from Google, to protect our forms from spam submissions. reCAPTCHA works by collecting personal information to determine if a visitor is human or a computer. For more information click on the Privacy Policy link in the reCAPTCHA box.

Google Analytics

This website www.raysplumbinginc.com is like millions of other websites using Google Analytics to gather information about site visitors and their behavior. We use Google Analytics to get an idea for:

  • how many visits our website gets
  • how visitors found our website
  • in which content they are interested
  • how long they stay on our website and on each individual page
  • what region they are from
  • what type of computer hardware and internet software they are using
  • and similar details

However, we do not send any additional personally identifiable information to Google Analytics and we do not merge submitted personal information through forms on our website with data from Google Analytics. The collected information is used only for statistics, which help us evaluate our website’s performance. User-level and event-level data stored by Google Analytics is set to be automatically deleted from Google’s servers after 26 months.

Furthermore, to protect our visitors’ privacy we request that Google anonymize each visitor’s IP address.

To opt-out of Google Analytics completely, install the Google Analytics Opt-out Browser Add-on.

Remarketing Through Google Analytics / Google Adwords

This website utilizes a marketing strategy called remarketing. In simple terms, what remarketing does is show advertisement on 3rd party websites to visitors of www.raysplumbinginc.com. These ads remind past visitors about Ray’s Complete Plumbing’s services and inform them about things like our coupon offer, rebates or other company specific promotions and information.

In order to use remarketing, we implemented Google Analytics’ Advertising Features and connected our Google Analytics account with Google Adwords. Based on your location and your interaction with our website, Google might show you some of our remarketing ads on 3rd party websites.

To control which ads Google presents to you, visit Google’s Ad Preference page or use a browser plugin to disable strategies like remarketing completely.

Cookies

Cookies are small pieces of information that are stored on your computer or mobile device when you visit a website.

You can delete or disable cookies by using your browser. In Chrome you can delete your cookies by clicking on the three vertical dots in the top right corner, and then clicking on “More tools” and then on “Clear browsing data…”. The operation is similar in other browsers, such as Edge or Firefox.

Your browser may also have a feature to block 3rd party cookies automatically. To configure this feature, please check your browser’s settings.

Google Analytics’ (see description above) core functionalities store 1st party cookies on each visitor’s computer. Since we also use Google Analytics’ Advertising Features (which includes Demographics and Interest Reporting) to understand our audience for remarketing purposes, Google Analytics also stores 3rd party cookies on each visitor’s computer.

When visiting the Water Heater Electricity Cost & Savings Calculator, after 15 seconds a popup shows up giving you the option to like our Facebook page. When you close the popup, we store a 1st party cookie on your computer to prevent the popup from opening again. This cookie expires after 90 days.

The Facebook Like Button (see description above) stores 3rd party cookies upon its display.

The BBB widget (see description above) uses 3rd party cookies on pages where it is displayed.

Google reCAPTCHA (see description above) uses 3rd party cookies on our website to determine whether or not you are a human visitor. For more information click on the Privacy Policy link in the reCAPTCHA box.

Content Hosted by Third Parties

We may embed content on our website from third parties such as Google Maps or Youtube. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

However, since this embedded content is not hosted by our web host, we do not have control of the cookies they use or what personal information they collect. Our Privacy Policy does not apply to them. Please see the third parties’ privacy policies for more information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, as soon as they are posted on this page.

Complaints

Please also contact us at service@raysplumbinginc.com with any complaints regarding your personal data. We will take your complaint seriously, investigate it and take necessary measures where applicable. This does not affect your right to lodge a complaint with a supervisory authority.

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